Customer center for Nova Bancard merchants.
Already processing with Nova Bancard? This is where to start for merchant support, funding questions, chargebacks and account updates. If we're not the right team to fix it, we'll help route you to the right place.
Terminals & POS
Batches, tips, receipts, hardware questions and basic troubleshooting.
Deposits & funding
Reconciling deposits to batches and reviewing delays with partners.
Account changes
Ownership, banking, location changes and profile updates.
Support snapshot
What the customer center can help with
- Terminals & POS
- Batches, tips, receipts, hardware questions and basic troubleshooting.
- Deposits & funding
- Reconciling deposits to batches and reviewing delays with partners.
- Chargebacks
- Guidance on documentation, timelines and next steps.
- Account changes
- Ownership, banking, location changes and profile updates.
Common requests
Common reasons merchants reach out.
Payments touch a lot of systems — banks, gateways, terminals, POS, accounting and more. We help you untangle which piece is likely responsible and what the next step should be.
Terminal & POS support
Help with batches, printing, tips, settlement and basic troubleshooting for terminals and point-of-sale systems connected through Nova Bancard.
Deposits & funding questions
Clarifying funding timelines, reconciling deposits to batches and investigating unexpected delays with our processing partners.
Chargebacks & disputes
Guidance on responding to retrievals and chargebacks, including what documentation is useful and how to structure internal processes.
Account changes
Assistance with ownership updates, location changes, banking updates and other administrative adjustments to your merchant profile.
To speed things up
Have a few details handy when you reach out.
- • Merchant name and location
- • Best contact name, email and phone number
- • Any recent reference numbers or batch IDs
- • A brief description of what you're seeing
If you're dealing with a chargeback, snapshots of receipts, signed work orders or other proof of service are often helpful.
Not a Nova Bancard merchant yet?
If you found this page while trying to get help with another processor, we're happy to answer a few questions and share what we'd do differently — no obligation.
Talk to us about switchingAfter-hours and urgent issues.
For time-sensitive issues after hours, please use the emergency contact details provided during onboarding. If you don't have those handy, email info@novabancard.com with "Urgent" in the subject line and we'll route accordingly.